SAR715 & Nildram

[bobthebuilder]

Hi,
I've lost my connection again with nildram, the router as before is showing no IP or DNS

I have had a reply from Mark Taylor@nildram saying that it could be BT but if I try the BT_test@startup_domain an IP is allocated fine!

Can EVERYONE that is having connection problems with SAR715's & nildram raise a support ticket
and then PM Mark_Taylor via adsl guide with the ticket number

http://bbs.adslguide.org.uk/showthre...&o=#Post790286

this should help to get things fixed faster

thanks

bob the builder

[Louise]

I have contacted Mark at Nildram also to see if there is anything we can do to help. I shall let you know how it goes.

Louise

[bobthebuilder]

thanks Louise, much appreciated

i've had no problems with my SAR until now, it's always been rock solid and stable 24/7 so i'm hoping nildram can track down the problem

bob the builder

[salinger]

I had a strange problem like that last wednesday...

I had BT carrying out testing on my line at Nildram's request to try and sort my line noise out, so I was connected to BT's test domain and had to delete my nildram connection.

After 1.5 days of waiting I was allowed to reconnect but I had no IP allocated on connect no matter which way I tried but the BT test domain still gave me an IP. Nildram said it was the router, solwise said it was Nildram or BT.

It was very strange as there didn't appear to be any settings out of place... :S

I did a factory reset which I wasn't happy about and scarily it worked. I was on 1.16 at the time. Then managed to break it and now have 1.21

HTH

[salinger]

I've just been reading through posts (been a while since i was last on) and realised a lot of ppl on Nildram are having the same problem I was - but the bad timing of mine led me to believe it was my own fault somehow.

Just ignore my previous post then. Shame to know I went to hell and back for nowt

Why are Nildram only having problems with 715 users?

[Louise]

Originally posted by salinger
Why are Nildram only having problems with 715 users?

It is worth pointing out that this is not just an issue with the 715 - there are other models affected too. See ADSLguide forums - there seems to be similar problems with the Dlink 504.

[Louise]

I have had a reply from Mark at Nildram and he has only had two people contact him. This does not appear to be the wide ranging problem first suggested, it seems to me to be just a couple of users. Mark is keeping me updated with progress.

Louise

[bgood]

Well it looks like I am having the same problem as everyone else, 715 says connected but no IP address or subnet mask.

First happened last Tuesday and then again yesterday and again this morning, I emailed Mark @ Nildram yesterday and rang the support line this morning, they have a tkt open so I'm waiting to hear back from them.

Yesterday and this morning after a couple of soft reboots it came back up but did notice when I telnetted into the router the following message was being repeatedly displayed;

webserver:Trying port all:0
webserver:No bun int attribute SnmpIfSpeed

not sure if this is of any significance but figured any info on this might help.

I'll keep you posted on progress when I hear back from Nilly.

[NeillA]

I had the same problem at the weekend, I phoned Nilly on Sunday when I just couldn't get connected. After finally getting connected later in the day I noticed these posts about others having the same problem. So I phoned Nilly letting them know I was connected, and about these posts here, and on ADSLguide.

I have just PM'd Mark Taylor letting him know I was having this problem, and would like to encourage anyone else having this problem to let Mark @ Nildram know because the more people he knows about, then the more likely we will get a solution.

[Louise]

for those who don't marks email address -
mark.taylor@nildram.net

Please only contact Mark in connection with this problem and not for general support issues.

[Louise]

i mailed Nildram this morning to find out how many reports they have received of problems and this is the response recieved.


The total is very low, only 6 reports have been received in response to my post on the ADSLGuide site and there are confirmations from other Solwise users that they have no problems at all.

I don't believe we are seeing any evidence of a generic problem
between Solwise routers and Nildram ADSL.

We'll continue to look into the reported cases, but on the basis of
the volume of reports we received back when the BT RAS upgrades caused an incompatibility issue we know the Nildram/Solwise userbase to be considerably higher than this so these problems are more likely related to the on-going BT work on the network, or the recent MSO at Ilford :

-------------------------------------
Details of fault cleared on Friday:
Ref to your enquiries on MSO : BB20737, records showing that :

Start Time: 11/07/03 @ 14:30
End Time : 11/07/03 @ 21:45

Description: The loss of Ilford 5 shelf 6 causing the failure.
Service
restored by replacement of ATM shelf.
--------------------------------------

[harniman]

Have also been getting lost IP address and DNS settings since last week on Nilly - thought it was me, but obviously something with far wider impact.

Am on the Perivale exchange (London 0208).

Have emailed Mark to let him know.

So I guess this fault is still open (disconnected sometime between 10pm last night and 8pm tonight)

Nigel

[Louise]

I am in touch with Nildram. I have offered them a 715 for testing, I will let you know how it goes.

Louise

[Steve]

Please note we are getting similar reports on other 'solwise' routers as well so it doesn't look like it's a specific 7x5 problem. Nildram are betting it's something BT has done. We are also contacting BT to see what they've done.

[bobthebuilder]

thanks for the update

didn't we go through all this along time ago when BT were rolling out Fujitsu cards?